On occasion the remote won't work on the TV. If you have tried it on another TV and you

know it's ok.

Using the controls on the TV go to the LOCK page on the MENU and try to enter  0000

You will probably find that the number pad

on the remote works ok.

If this is the case you can do a FACTORY RESET following the procedure in the Video.

Using the remote for the numbers 1105

Manually pressing MENU and OK on the TV.

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Also you can do a PASSWORD RESET

if needed.